At Adimlars, we strive to provide the best possible shopping experience. If, for any reason, you’re not satisfied with your purchase, our refund and exchange policy ensures a hassle-free process. Please read the details below carefully.
Refund Policy
Eligibility for Refunds:
- Refund requests must be initiated within 03 days of the purchase date (for in-store purchases) or delivery date (for online purchases).
The product must:
- Be unused, unworn, and in its original condition.
- Include the original packaging (box, tags, etc.).
- Be accompanied by proof of purchase (receipt, order confirmation email, or invoice).
Refund Process
Initiating a Refund Request: - Contact us at Info@adimlars.com with your order details and reason for return.
- Once your refund request is approved, ship the product to our designated return address:
- 254, S-block, southern district, street-9 Behria orchard, Lahore, Pakistan
Inspection and Approval:
- Upon receiving the item, our team will inspect it for eligibility.
- If approved, we’ll notify you and process the refund.
- If rejected (e.g., signs of use or missing packaging), we’ll notify you with the reason, and the product will be returned to you.
Refund Timeline:
- Approved refunds will be processed within 7–10 business days and issued to your original payment method.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Non-Refundable Items:
- Customized or personalized shoes.
- Items purchased on sale, during promotions, or as part of a clearance.
- Products damaged due to misuse, negligence, or improper care.
Shipping Costs for Refunds:
- Customers are responsible for return shipping costs, except in cases where the product was defective or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
Exchange Policy
Eligibility for Exchanges: Exchanges are accepted within 07 days of the purchase or delivery date.
The product must:
- Be in its original, unworn condition.
- Include the original packaging and tags.
- Be accompanied by proof of purchase.
Exchange Options
Size or Style Changes: - Exchanges for a different size, color, or style are subject to stock availability.
Defective or Incorrect Products:
- If you receive a defective or incorrect item, we will replace it at no additional cost.
Exchange Process:
- Contact us at info@adimlars.com to request an exchange .
- Send the item to our return address.
254-S block, southern estate, street 9, behria orchard, lahore. - Once we receive and inspect the product, we’ll ship the replacement.
Shipping Costs for Exchanges. - Customers are responsible for shipping costs for exchanges unless the exchange is due to a mistake or defect on our part.
How to Initiate a Refund or Exchange:
Contact Us:
- Email: Info@adimlars.com
- Phone/WhatsApp: 0349-7573502
- Provide your order number, details, and reason for the request.
Ship the Product:
- Send the product to 254- S block, southern estate, street 9, behria orchard lahore via a reliable courier service.
Keep the tracking details for reference.
Inspection and Processing: - Refunds or exchanges will only be processed once the item is received and inspected.
Important Notes. - Items damaged in transit must be reported within 24 hours of delivery with respect of videographic evidence while opening the parcel.
- We reserve the right to deny a refund or exchange if the returned product does not meet our policy conditions.
- Refunds and exchanges are limited to orders within PAKISTAN unless otherwise stated.
For further assistance, please reach out to us:
- Email: Info@adimlars.com
- Phone/WhatsApp: 0349-7573502
- Working Hours: 10AM-5PM, Monday to Saturday.
- We’re here to ensure you’re fully satisfied with your shopping experience.
