Refund And Exchange Policy

At Adimlars, we strive to provide the best possible shopping experience. If, for any reason, you’re not satisfied with your purchase, our refund and exchange policy ensures a hassle-free process. Please read the details below carefully.

        Refund Policy

        Eligibility for Refunds:

• Refund requests must be initiated within 03 days of the purchase date (for in-store purchases) or delivery date (for online purchases).

The product must:

• Be unused, unworn, and in its original condition.
• Include the original packaging (box, tags, etc.).
• Be accompanied by proof of purchase (receipt, order confirmation email, or invoice).
  

  Refund Process
  Initiating a Refund Request:

• Contact us at Info@adimlars.com with your order details and reason for return.
• Once your refund request is approved, ship the product to our designated return address:
• 254, S-block, southern district, street-9 Behria orchard, Lahore, Pakistan
  

  Inspection and Approval:

• Upon receiving the item, our team will inspect it for eligibility.
• If approved, we’ll notify you and process the refund.
• If rejected (e.g., signs of use or missing packaging), we’ll notify you with the reason, and the product will be returned to you.

Refund Timeline:

• Approved refunds will be processed within 7–10 business days and issued to your original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
  

  Non-Refundable Items:

• Customized or personalized shoes.
• Items purchased on sale, during promotions, or as part of a clearance.
• Products damaged due to misuse, negligence, or improper care.
  

  Shipping Costs for Refunds:

• Customers are responsible for return shipping costs, except in cases where the product was defective or incorrect.
• Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
  

  Exchange Policy
  Eligibility for Exchanges:

• Exchanges are accepted within 07 days of the purchase or delivery date.

  The product must:

• Be in its original, unworn condition.
• Include the original packaging and tags.
• Be accompanied by proof of purchase.
  

  Exchange Options
  Size or Style Changes:

• Exchanges for a different size, color, or style are subject to stock availability.
  

  Defective or Incorrect Products:

• If you receive a defective or incorrect item, we will replace it at no additional cost.
  

  Exchange Process:

• Contact us at info@adimlars.com to request an exchange .
• Send the item to our return address.
  254-S block, southern estate, street 9, behria orchard, lahore.
• Once we receive and inspect the product, we’ll ship the replacement.
  Shipping Costs for Exchanges.
• Customers are responsible for shipping costs for exchanges unless the exchange is due to a mistake or defect on our part.
  

  How to Initiate a Refund or Exchange:

Contact Us:

• Email: Info@adimlars.com
• Phone/WhatsApp: 0349-7573502
• Provide your order number, details, and reason for the request.

Ship the Product:

• Send the product to 254- S block, southern estate, street 9, behria orchard lahore via a reliable courier service.
  Keep the tracking details for reference.
  Inspection and Processing:
• Refunds or exchanges will only be processed once the item is received and inspected.
  Important Notes.
• Items damaged in transit must be reported within 24 hours of delivery with respect of videographic evidence while opening the parcel.
• We reserve the right to deny a refund or exchange if the returned product does not meet our policy conditions.
• Refunds and exchanges are limited to orders within PAKISTAN unless otherwise stated.

For further assistance, please reach out to us:

• Email: Info@adimlars.com
• Phone/WhatsApp: 0349-7573502
• Working Hours: 10AM-5PM, Monday to Saturday.
• We’re here to ensure you’re fully satisfied with your shopping experience.